Supporting Our Clients

Support You Can Count On When It Matters Most

Expert guidance and essential tools, giving you peace of mind exactly when you need it. Available 24/7.

Personalised Support. Complete Peace of Mind.

As a client entitled to Everest® Funeral Concierge Services, you’re never alone. Our dedicated team of experts is available 24/7 to help you navigate every aspect of funeral planning and beyond. Whether it’s understanding your benefits, utilising our unique tools, or getting immediate assistance, Everest is here for you.

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The Everest Advantage

24/7 Expert Support

Access to funeral planning advisors anytime, offering guidance when you need it most.

Multilingual Assistance

Support in over 240 languages to ensure clear communication and understanding.

Comprehensive Tools

Access tools like Will PrepSM and Tenzing® for secure document storage and future planning.

How Everest Supports You

Simple. Personalised. Always Here for You.

Call for Assistance

Contact our advisors 24/7 to get guidance on any aspect of funeral planning.

Will PrepSM

Our online document preparation system simplifies the work of preparing a legal will.

Expert Advisors

Our team of funeral advisors will help you understand your options, compare prices, and navigate decisions.

Secure Document Storage

Use Tenzing® to securely store important information and share it with loved ones when needed.

Personalised Support

You receive tailored support every step of the way, ensuring your unique needs are met.

PRICEFINDERSM

Explore pricing on funeral services from providers in your search areas.

Powerful Online Tools

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Will PrepSM

Prepare your will quickly and easily using our online tool.

PriceFinderSM

Compare funeral costs in your area with our unique PriceFinderSM tool.

Tenzing®

Securely store and share important documents like your will and insurance policies.

Support and Assistance

For immediate help, reach out to an Everest advisor:

International

Email

Client FAQ’s

Who is Everest?
We are an independent consumer advocate offering funeral planning and concierge services. Every call is answered by a live Everest Advisor 24/7/365, and every Senior Advisor is a funeral professional working exclusively for us. Available worldwide, we are experienced with all religious and cultural traditions, and support clients and their families with every aspect of funeral arrangements — before, during, and after the service.
What is an Everest Concierge?
A concierge (“pronounced kon-see-air-zh”) is someone who provides outstanding service tailored to meet the needs and requests of the client. At Everest, our concierge services are provided by our team of highly trained, knowledgeable Advisors.
Is Everest affiliated with any funeral home(s)?
No. Everest is not directly or indirectly associated with any funeral service providers, we do not sell funeral goods or services, nor do we profit from your decision-making. Our sole purpose is to provide the information you need to make a well-informed decision.
What happens at or near the time of death? How are Concierge Services delivered?

The family contacts Everest and then:

A Senior Advisor who is a funeral expert is assigned to the family to provide 24- hour assistance throughout the funeral process.

Freephone conferences can be scheduled for geographically dispersed family members who want to participate in the funeral planning process.

A personalised funeral plan is confirmed if the client has made plans in advance. If the client has not made plans, we will help the family create a personalised funeral plan.

Pricing information is presented to the family in an easy to understand format.

Your Everest Advisor will negotiate prices and handle all communication with a local funeral director, removing the family from a sales-focused environment.

I’ve outlined my wishes in my will. Isn’t that good enough?
A will is very important, but it is not a good place to outline your wishes for your funeral. In many cases, the deceased’s Will cannot be located or read in time for the funeral. With Everest’s services, any decisions you’ve made about your funeral are never more than a phone call away.
Who is responsible for communicating My Wishes plan to the funeral home?
If you completed your plan online and/or mailed a paper version to Everest, an Advisor will first coordinate any additional details with your family and then work with the funeral director to ensure your wishes are honoured.
Does Everest pay for the cost of a funeral?
Everest doesn’t cover funeral costs, but they can ease the financial burden by helping your family stay within budget and avoid unnecessary expenses.
How can an Advisor help my family if the cost of my funeral is greater than the value of my life insurance policy?
Everest’s Advisors know how to find funeral products and services that fit any budget, so your family can plan a meaningful service without overspending.
Why do I need Everest to help me compare funeral prices?
A consumer can compare funeral prices however the average consumer typically doesn’t know what questions to ask and price lists can be difficult to interpret. To further complicate matters, complex decisions must be made under duress and in a short time frame. Everest Senior Advisors who are familiar with the decisions a typical family will face and they will use their experience to help navigate the family through the funeral process in an unbiased manner.
How much money will I save using Everest?
Everest makes no guarantee regarding the amount of money the average family will save. However, Everest does guarantee that we can show families how to stay within their budget, which typically results in spending thousands of euros less than they would have.

Need Immediate Help?

Call us anytime at

1.800.852.074

Our expert advisors are ready to assist you 24/7.

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Support When It Matters Most

“I had no idea what to do or how to begin. My Advisor was there no matter the time or day.”

– Shawna R.